0 weeks ago
Last Updated
If your users are confused and need help, how can you get that help to them? A help desk. Help desk software lets you accept client queries, organize them, and respond in a streamlined manner. And the Catchers Helpdesk plugin lets you bring that functionality right into your WordPress dashboard. Try Demo how it works. In addition to offering front-end ticket submission forms, it can also automatically convert emails into tickets. So every time someone emails [email protected]@yoursite.com , you can automatically convert it into a ticket right in your WordPress dashboard. What Does the Catchers Helpdesk Plugin Do? Catchers Helpdesk sets you up with a full-service ticketing system. Users can either submit tickets from the front-end. Or, they can email you and the plugin will automatically convert those emails into tickets. No matter how the ticket comes in, it will then show up as an active ticket in your WordPress dashboard. There, you can easily manage, respond to, or escalate any of the tickets. Here’s everything you get with Catchers Helpdesk: Front-end ticket submissions – no need for your users to use the WordPress backend. Email fetching – the plugin will check an external email account and convert emails into tickets. Categorize tickets – create categories or tags to assign tickets to for better organization. Reply templates – easily respond...
Want to write review?
Are you an author of this plugin? Want to write a more detailed review?
The plugin ran into some errors.
😞Sorry, pal! The plugin couldn’t pass all our tests. No hard feelings, right?
- Minimal impact on memory usage
- Minimal impact on pagespeed
- No PHP errors, warning, notices
- No Javascript issues
- Latest PHP 7.2.16 compatible
- Latest WordPress 5.2.4 compatible
- Optimized database footprint
- No activation errors
- No resource errors
- Frequently updated
- No problems were detected during tests.
00
Total
Total
Downloads
00
Support
Support
Thread
00
Active
Active
Installation
0%
Growth
Growth
Rate
Performance
Memory Usage
- Average memory usage is 562.61 KB
- This is more than 70% plugins
Page Speed
- Average page loading time is increased by 0.07s
- This is faster than 99% plugins
Page Tests (after activation)
Tickets
- Page URL: /wp-admin/edit.php?post_type=stgh_ticket
- HTTP Status: 200
- Loading Time: 0.52s
- Memory Usage: 0.56 MB
Tickets
- Page URL: /wp-admin/edit.php?assignedTo=1&post_type=stgh_ticket
- HTTP Status: 200
- Loading Time: 0.22s
- Memory Usage: 0.56 MB
Categories
- Page URL: /wp-admin/edit-tags.php?taxonomy=ticket_category&post_type=stgh_ticket
- HTTP Status: 200
- Loading Time: 0.32s
- Memory Usage: 0.55 MB
Tags
- Page URL: /wp-admin/edit-tags.php?taxonomy=ticket_tag&post_type=stgh_ticket
- HTTP Status: 200
- Loading Time: 0.2s
- Memory Usage: 0.55 MB
Settings
- Page URL: /wp-admin/edit.php?post_type=stgh_ticket&page=settings
- HTTP Status: 200
- Loading Time: 0.82s
- Memory Usage: 0.56 MB
Settings
- Page URL: /wp-admin/edit.php?post_type=stgh_ticket&page=settings&tab=mailserver
- HTTP Status: 200
- Loading Time: 0.87s
- Memory Usage: 0.54 MB
Settings
- Page URL: /wp-admin/edit.php?post_type=stgh_ticket&page=settings&tab=outgoing
- HTTP Status: 200
- Loading Time: 0.41s
- Memory Usage: 0.54 MB
Settings
- Page URL: /wp-admin/edit.php?post_type=stgh_ticket&page=settings&tab=email
- HTTP Status: 200
- Loading Time: 0.42s
- Memory Usage: 0.54 MB
Settings
- Page URL: /wp-admin/edit.php?post_type=stgh_ticket&page=settings&tab=gethelp
- HTTP Status: 200
- Loading Time: 0.37s
- Memory Usage: 0.54 MB
Settings
- Page URL: /wp-admin/edit.php?post_type=stgh_ticket&page=settings&tab=addons
- HTTP Status: 200
- Loading Time: 0.39s
- Memory Usage: 0.54 MB
Settings
- Page URL: /wp-admin/edit.php?post_type=stgh_ticket&page=settings&tab=core
- HTTP Status: 200
- Loading Time: 0.6s
- Memory Usage: 0.56 MB
Plugins Page
- Page URL: /wp-admin/edit.php?post_type=stgh_ticket&page=stgh-welcome
- HTTP Status: 200
- Loading Time: 1.18s
- Memory Usage: 0.61 MB
Front Page
- Page URL: /
- HTTP Status: 200
- Loading Time: 0.21s
- Memory Usage: 0.47 MB
Widgets
- Page URL: /wp-admin/widgets.php
- HTTP Status: 200
- Loading Time: 0.81s
- Memory Usage: 0.52 MB
Speed Test Benchmark
- Before plugin activation
- After plugin activation
Pages
Benchmark
Change
Average Change
+ 0.07s
/(front page)
+ 0.02s
/wp-admin/edit-comments.php
- 0.02s
/wp-admin/edit-tags.php?taxonomy=category
- 0.04s
/wp-admin/edit.php
- 0.04s
/wp-admin/index.php
- 0.11s
/wp-admin/media-new.php
+ 0.09s
/wp-admin/options-discussion.php
+ 0.22s
/wp-admin/options-writing.php
+ 0.12s
/wp-admin/post-new.php
+ 0.02s
/wp-admin/post-new.php?post_type=page
+ 0.12s
/wp-admin/upload.php
+ 0.34s
Memory Usage Benchmark
- Before plugin activation
- After plugin activation
Pages
Benchmark
Change
Average Change
+ 562.61KB
/ (front page)
+ 54.29KB
/wp-admin/edit-comments.php
+ 66.54KB
/wp-admin/edit-tags.php?taxonomy=category
+ 74.77KB
/wp-admin/edit.php
+ 67.73KB
/wp-admin/index.php
+ 66.78KB
/wp-admin/media-new.php
+ 74.62KB
/wp-admin/options-discussion.php
+ 74.66KB
/wp-admin/options-writing.php
+ 62.78KB
/wp-admin/post-new.php
+ 78.68KB
/wp-admin/post-new.php?post_type=page
+ 78.24KB
/wp-admin/upload.php
+ 74.48KB
Stats
Download Statistics
Plugin Version Usage
0 Downloads
This week
5 years old
on WordPress
0 Ratings
on WordPress
More
This section is not meant to be comprehensive.
Errors
Show Off Your Plugin
Love using this plugin?
Why don’t you compare the plugin side by
side with another plugin”
24 Jan, 2020
Saif Hassan
Overall
Easy of Use
Customer Support
Feature of Functionality
Value of Money
Pros & Cons: This is a review from the Editorial staff of WP Hive for test purposes. We are sure the plugin made it with good heart for WordPress users and we want to encourage his/her efforts by the first review.
Overall:The plugin should be working great. Even if it does not, we respect the time and effort. If you are using this plugin - leave a review with more information.