Catchers Helpdesk and Ticket system for Support

Version: 2.6.7

Overall Rating
WordPress Rating

If your users are confused and need help, how can you get that help to them? A help desk. Help desk software lets you accept client queries, organize them, and respond in a streamlined manner. And the Catchers Helpdesk plugin lets you bring that functionality right into your WordPress dashboard. Try Demo how it works. In addition to offering front-end ticket submission forms, it can also automatically convert emails into tickets. So every time someone emails [email protected]@yoursite.com , you can automatically convert it into a ticket right in your WordPress dashboard. What Does the Catchers Helpdesk Plugin Do? Catchers Helpdesk sets you up with a full-service ticketing system. Users can either submit tickets from the front-end. Or, they can email you and the plugin will automatically convert those emails into tickets. No matter how the ticket comes in, it will then show up as an active ticket in your WordPress dashboard. There, you can easily manage, respond to, or escalate any of the tickets. Here’s everything you get with Catchers Helpdesk: Front-end ticket submissions – no need for your users to use the WordPress backend. Email fetching – the plugin will check an external email account and convert emails into tickets. Categorize tickets – create categories or tags to assign tickets to for better organization. Reply templates – easily respond...

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  • Minimal impact on memory usage
  • Minimal impact on pagespeed
  • No PHP errors, warning, notices
  • No Javascript issues
  • Latest PHP 7.2.16 compatible
  • Latest WordPress 5.2.4 compatible
  • Optimized database footprint
  • No activation errors
  • No resource errors
  • Frequently updated
  • No problems were detected during tests.
00

Total
Downloads

00

Support
Thread

00

Active
Installation

0%

Growth
Rate

Performance

Memory Usage Memory Usage

  • Average memory usage is 562.61 KB
  • This is more than 70% plugins

Page Speed Page Speed

  • Average page loading time is increased by 0.07s
  • This is faster than 99% plugins

Page Tests (after activation)

Memory Usage Tickets

  • Page URL: /wp-admin/edit.php?post_type=stgh_ticket
  • HTTP Status: 200
  • Loading Time: 0.52s
  • Memory Usage: 0.56 MB

Memory Usage Tickets

  • Page URL: /wp-admin/edit.php?assignedTo=1&post_type=stgh_ticket
  • HTTP Status: 200
  • Loading Time: 0.22s
  • Memory Usage: 0.56 MB

Memory Usage Categories

  • Page URL: /wp-admin/edit-tags.php?taxonomy=ticket_category&post_type=stgh_ticket
  • HTTP Status: 200
  • Loading Time: 0.32s
  • Memory Usage: 0.55 MB

Memory Usage Tags

  • Page URL: /wp-admin/edit-tags.php?taxonomy=ticket_tag&post_type=stgh_ticket
  • HTTP Status: 200
  • Loading Time: 0.2s
  • Memory Usage: 0.55 MB

Memory Usage Settings

  • Page URL: /wp-admin/edit.php?post_type=stgh_ticket&page=settings
  • HTTP Status: 200
  • Loading Time: 0.82s
  • Memory Usage: 0.56 MB

Memory Usage Settings

  • Page URL: /wp-admin/edit.php?post_type=stgh_ticket&page=settings&tab=mailserver
  • HTTP Status: 200
  • Loading Time: 0.87s
  • Memory Usage: 0.54 MB

Memory Usage Settings

  • Page URL: /wp-admin/edit.php?post_type=stgh_ticket&page=settings&tab=outgoing
  • HTTP Status: 200
  • Loading Time: 0.41s
  • Memory Usage: 0.54 MB

Memory Usage Settings

  • Page URL: /wp-admin/edit.php?post_type=stgh_ticket&page=settings&tab=email
  • HTTP Status: 200
  • Loading Time: 0.42s
  • Memory Usage: 0.54 MB

Memory Usage Settings

  • Page URL: /wp-admin/edit.php?post_type=stgh_ticket&page=settings&tab=gethelp
  • HTTP Status: 200
  • Loading Time: 0.37s
  • Memory Usage: 0.54 MB

Memory Usage Settings

  • Page URL: /wp-admin/edit.php?post_type=stgh_ticket&page=settings&tab=addons
  • HTTP Status: 200
  • Loading Time: 0.39s
  • Memory Usage: 0.54 MB

Memory Usage Settings

  • Page URL: /wp-admin/edit.php?post_type=stgh_ticket&page=settings&tab=core
  • HTTP Status: 200
  • Loading Time: 0.6s
  • Memory Usage: 0.56 MB

Memory Usage Plugins Page

  • Page URL: /wp-admin/edit.php?post_type=stgh_ticket&page=stgh-welcome
  • HTTP Status: 200
  • Loading Time: 1.18s
  • Memory Usage: 0.61 MB

Memory Usage Front Page

  • Page URL: /
  • HTTP Status: 200
  • Loading Time: 0.21s
  • Memory Usage: 0.47 MB

Memory Usage Widgets

  • Page URL: /wp-admin/widgets.php
  • HTTP Status: 200
  • Loading Time: 0.81s
  • Memory Usage: 0.52 MB

WPHive User Rating

5

Overall Quality

Measures the overall quality

5

Ease of Use

How easy it is to use?

5

Quality of Support

Satisfied or not?

5

Value for Money

Is it good bang for the buck?

5

Features

Is it feature riched?

Rate Now

Speed Test Benchmark

  • Before plugin activation
  • After plugin activation

Pages

Benchmark

Change

Average Change
+ 0.07s
/(front page)
+ 0.02s
/wp-admin/edit-comments.php
- 0.02s
/wp-admin/edit-tags.php?taxonomy=category
- 0.04s
/wp-admin/edit.php
- 0.04s
/wp-admin/index.php
- 0.11s
/wp-admin/media-new.php
+ 0.09s
/wp-admin/options-discussion.php
+ 0.22s
/wp-admin/options-writing.php
+ 0.12s
/wp-admin/post-new.php
+ 0.02s
/wp-admin/post-new.php?post_type=page
+ 0.12s
/wp-admin/upload.php
+ 0.34s

Memory Usage Memory Usage Benchmark

  • Before plugin activation
  • After plugin activation

Pages

Benchmark

Change

Average Change
+ 562.61KB
/ (front page)
+ 54.29KB
/wp-admin/edit-comments.php
+ 66.54KB
/wp-admin/edit-tags.php?taxonomy=category
+ 74.77KB
/wp-admin/edit.php
+ 67.73KB
/wp-admin/index.php
+ 66.78KB
/wp-admin/media-new.php
+ 74.62KB
/wp-admin/options-discussion.php
+ 74.66KB
/wp-admin/options-writing.php
+ 62.78KB
/wp-admin/post-new.php
+ 78.68KB
/wp-admin/post-new.php?post_type=page
+ 78.24KB
/wp-admin/upload.php
+ 74.48KB

Stats Stats

Download Statistics

Plugin Version Usage

0 weeks ago

Last Updated

0 Downloads

This week

5 years old

on WordPress

0 Ratings

on WordPress

Stats More

This section is not meant to be comprehensive.

Database Tables 0

The plugin has added 0 additional options to your WordPress.

WP-Options 3

The plugin has added 3 additional options to your WordPress website.

Errors

Memory Usage

  • This plugin uses 562.61KB memory on average, which is more than a plugin should use.
  • Read more how WP Hive determines this data.

Frequently Updated

  • The plugin has not been updated in the last 90 days.
  • Read more how WP Hive determines this data.

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Ratings & Reviews

Overall Quality
5
Ease of Use
5
Quality of Support
5
Value for Money
5
Features
5

Catchers Helpdesk and Ticket system for Support Review Write a Review

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of this plugin?

  24 Jan, 2020

Saif Hassan


5/5
Overall
5/5
Easy of Use
5/5
Customer Support
5/5
Feature of Functionality
5/5
Value of Money

Pros & Cons: This is a review from the Editorial staff of WP Hive for test purposes. We are sure the plugin made it with good heart for WordPress users and we want to encourage his/her efforts by the first review.

Overall:The plugin should be working great. Even if it does not, we respect the time and effort. If you are using this plugin - leave a review with more information.

Overall Quality

Ease of Use

Quality of Support

Value for Money

Features