Awesome Support – WordPress HelpDesk & Support Plugin

Version: 5.8.2

Overall Rating
WordPress Rating

Live Demo Awesome Support is the most versatile and feature-rich support plugin for WordPress. It is the only helpdesk & support ticketing plugin that can match the feature set of an SAAS solution such as Zendesk or Helpscout. And your customers can be using it in just 5 mins! After installing and activating the plugin, just answer a few questions in the startup wizard and your helpdesk will be ready for your customers. Take a product tour in the video below where you can see the extensive list of free and premium features that will be available on your new helpdesk! You can also go hands-on with the Live Demo or scroll down to the bottom of this page for screen shots. Product Tour For premium one-on-one support or pre-sales questions please visit the official site. What does it do? Check out the user-friendly features of this awesome plugin: Ticketing: users can submit tickets from the front-end, and your agents respond to them from the WordPress back-end Import: Import tickets from Zendesk, Helpscout and Ticksy using our free importer add-on – makes for a seamless transition to your new helpdesk E-mail notifications: relevant parties are notified of certain actions by e-mail, and all e-mails are customizable. Choose from a selection of six email notifications (new ticket, reply to agent, reply...

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  • Minimal impact on memory usage
  • Minimal impact on pagespeed
  • No PHP errors, warning, notices
  • No Javascript issues
  • Latest PHP 7.2.16 compatible
  • Latest WordPress 5.4 compatible
  • Optimized database footprint
  • No activation errors
  • No resource errors
  • Frequently updated
  • No problems were detected during tests.
00

Total
Downloads

00

Support
Thread

00

Active
Installation

0%

Growth
Rate

Performance

Memory Usage Memory Usage

  • Average memory usage is 1735.79 KB
  • This is more than 97% plugins

Page Speed Page Speed

  • Average page loading time is increased by 0.09s
  • This is faster than 99% plugins

Page Tests (after activation)

Memory Usage Page not found – Test site

  • Page URL: /wp-admin/as-setup
  • HTTP Status: 404
  • Loading Time: 0.32s
  • Memory Usage: 0.52 MB

Memory Usage Tickets

  • Page URL: /wp-admin/edit.php?post_type=ticket
  • HTTP Status: 200
  • Loading Time: 0.47s
  • Memory Usage: 0.69 MB

Memory Usage Add New Ticket

  • Page URL: /wp-admin/post-new.php?post_type=ticket
  • HTTP Status: 200
  • Loading Time: 1.06s
  • Memory Usage: 0.7 MB

Memory Usage Tags

  • Page URL: /wp-admin/edit-tags.php?taxonomy=ticket-tag&post_type=ticket
  • HTTP Status: 200
  • Loading Time: 0.44s
  • Memory Usage: 0.68 MB

Memory Usage Channels

  • Page URL: /wp-admin/edit-tags.php?taxonomy=ticket_channel&post_type=ticket
  • HTTP Status: 200
  • Loading Time: 0.34s
  • Memory Usage: 0.69 MB

Memory Usage Settings

  • Page URL: /wp-admin/edit.php?post_type=ticket&page=wpas-settings
  • HTTP Status: 200
  • Loading Time: 0.6s
  • Memory Usage: 0.68 MB

Memory Usage Settings

  • Page URL: /wp-admin/edit.php?post_type=ticket&page=wpas-settings&tab=registration
  • HTTP Status: 200
  • Loading Time: 1.05s
  • Memory Usage: 0.68 MB

Memory Usage Settings

  • Page URL: /wp-admin/edit.php?post_type=ticket&page=wpas-settings&tab=modregistration
  • HTTP Status: 200
  • Loading Time: 1.21s
  • Memory Usage: 0.69 MB

Memory Usage Settings

  • Page URL: /wp-admin/edit.php?post_type=ticket&page=wpas-settings&tab=privacy
  • HTTP Status: 200
  • Loading Time: 0.83s
  • Memory Usage: 0.68 MB

Memory Usage Settings

  • Page URL: /wp-admin/edit.php?post_type=ticket&page=wpas-settings&tab=Fields
  • HTTP Status: 200
  • Loading Time: 0.62s
  • Memory Usage: 0.68 MB

Memory Usage Settings

  • Page URL: /wp-admin/edit.php?post_type=ticket&page=wpas-settings&tab=permissions
  • HTTP Status: 200
  • Loading Time: 0.38s
  • Memory Usage: 0.68 MB

Memory Usage Settings

  • Page URL: /wp-admin/edit.php?post_type=ticket&page=wpas-settings&tab=style
  • HTTP Status: 200
  • Loading Time: 0.42s
  • Memory Usage: 0.68 MB

Memory Usage Settings

  • Page URL: /wp-admin/edit.php?post_type=ticket&page=wpas-settings&tab=email
  • HTTP Status: 200
  • Loading Time: 1.41s
  • Memory Usage: 0.69 MB

Memory Usage Settings

  • Page URL: /wp-admin/edit.php?post_type=ticket&page=wpas-settings&tab=products-management
  • HTTP Status: 200
  • Loading Time: 0.52s
  • Memory Usage: 0.68 MB

Memory Usage Settings

  • Page URL: /wp-admin/edit.php?post_type=ticket&page=wpas-settings&tab=basictimetracking
  • HTTP Status: 200
  • Loading Time: 0.31s
  • Memory Usage: 0.68 MB

Memory Usage Settings

  • Page URL: /wp-admin/edit.php?post_type=ticket&page=wpas-settings&tab=rest-api
  • HTTP Status: 200
  • Loading Time: 0.33s
  • Memory Usage: 0.68 MB

Memory Usage Settings

  • Page URL: /wp-admin/edit.php?post_type=ticket&page=wpas-settings&tab=file_upload
  • HTTP Status: 200
  • Loading Time: 0.33s
  • Memory Usage: 0.68 MB

Memory Usage Settings

  • Page URL: /wp-admin/edit.php?post_type=ticket&page=wpas-settings&tab=advanced
  • HTTP Status: 200
  • Loading Time: 0.34s
  • Memory Usage: 0.68 MB

Memory Usage Settings

  • Page URL: /wp-admin/edit.php?post_type=ticket&page=wpas-settings&tab=Language
  • HTTP Status: 200
  • Loading Time: 0.33s
  • Memory Usage: 0.67 MB

Memory Usage Settings

  • Page URL: /wp-admin/edit.php?post_type=ticket&page=wpas-settings&tab=integration
  • HTTP Status: 200
  • Loading Time: 0.46s
  • Memory Usage: 0.68 MB

Memory Usage Debugging Tools

  • Page URL: /wp-admin/edit.php?post_type=ticket&page=wpas-status
  • HTTP Status: 200
  • Loading Time: 0.31s
  • Memory Usage: 0.67 MB

Memory Usage Debugging Tools

  • Page URL: /wp-admin/edit.php?post_type=ticket&page=wpas-status&tab=logs
  • HTTP Status: 200
  • Loading Time: 0.35s
  • Memory Usage: 0.67 MB

Memory Usage Debugging Tools

  • Page URL: /wp-admin/edit.php?post_type=ticket&page=wpas-status&tab=tools
  • HTTP Status: 200
  • Loading Time: 0.26s
  • Memory Usage: 0.67 MB

Memory Usage Awesome Support Addons

  • Page URL: /wp-admin/edit.php?post_type=ticket&page=wpas-addons
  • HTTP Status: 200
  • Loading Time: 1.43s
  • Memory Usage: 0.97 MB

Memory Usage Get a Free Addon

  • Page URL: /wp-admin/edit.php?post_type=ticket&page=wpas-optin
  • HTTP Status: 200
  • Loading Time: 0.39s
  • Memory Usage: 0.67 MB

Memory Usage Help & Support

  • Page URL: /wp-admin/edit.php?post_type=ticket&page=wpas-help-and-support
  • HTTP Status: 200
  • Loading Time: 0.27s
  • Memory Usage: 0.67 MB

Memory Usage About Awesome Support

  • Page URL: /wp-admin/edit.php?post_type=ticket&page=wpas-about
  • HTTP Status: 200
  • Loading Time: 0.46s
  • Memory Usage: 0.67 MB

Memory Usage Plugins Page

  • Page URL: /wp-admin/plugins.php?plugin_status=all&paged=1&s
  • HTTP Status: 200
  • Loading Time: 5.44s
  • Memory Usage: 0.69 MB

Memory Usage Front Page

  • Page URL: /
  • HTTP Status: 200
  • Loading Time: 0.25s
  • Memory Usage: 0.53 MB

WPHive User Rating

5

Overall Quality

Measures the overall quality

5

Ease of Use

How easy it is to use?

5

Quality of Support

Satisfied or not?

5

Value for Money

Is it good bang for the buck?

5

Features

Is it feature riched?

Rate Now

Speed Test Benchmark

  • Before plugin activation
  • After plugin activation

Pages

Benchmark

Change

Average Change
+ 0.09s
/(front page)
- 0.05s
/wp-admin/edit-comments.php
+ 0.05s
/wp-admin/edit-tags.php?taxonomy=category
+ 0.09s
/wp-admin/edit.php
+ 0.23s
/wp-admin/index.php
- 0.02s
/wp-admin/media-new.php
+ 0.12s
/wp-admin/options-discussion.php
+ 0.08s
/wp-admin/options-writing.php
- 0.18s
/wp-admin/post-new.php
+ 0.47s
/wp-admin/post-new.php?post_type=page
+ 0.11s
/wp-admin/upload.php
+ 0.13s

Memory Usage Memory Usage Benchmark

  • Before plugin activation
  • After plugin activation

Pages

Benchmark

Change

Average Change
+ 1735.79KB
/ (front page)
+ 101.32KB
/wp-admin/edit-comments.php
+ 233.38KB
/wp-admin/edit-tags.php?taxonomy=category
+ 233.95KB
/wp-admin/edit.php
+ 237.32KB
/wp-admin/index.php
+ 231.86KB
/wp-admin/media-new.php
+ 234.41KB
/wp-admin/options-discussion.php
+ 233.76KB
/wp-admin/options-writing.php
+ 222.47KB
/wp-admin/post-new.php
+ 217.16KB
/wp-admin/post-new.php?post_type=page
+ 207.73KB
/wp-admin/upload.php
+ 233.38KB

Stats Stats

Download Statistics

Plugin Version Usage

0 weeks ago

Last Updated

0 Downloads

This week

5 years old

on WordPress

0 Ratings

on WordPress

Stats More

This section is not meant to be comprehensive.

Database Tables 1

The plugin has added 1 additional options to your WordPress.

Errors

Memory Usage

  • This plugin uses 1735.79KB memory on average, which is more than a plugin should use.
  • Read more how WP Hive determines this data.

Javascript Error

  • This plugin has 1 JavaScript errors.
  • Read more how WP Hive generates this data.

PHP Compatibility Issue

  • The plugin has not been properly activated on PHP 7.2.16. It may not work.
  • Read more how WP Hive determines this data.

WordPress Compatibility Issue

  • The plugin may not be fully compatible with WordPress 5.4.
  • Read more how WP Hive determines this data.

Pageload HTTP Errors

  • Pageload HTTP error found during test.
  • Read more how WP Hive determines this data.

Error Log

We found the following errors while activating the plugin. Read more how WP Hive generates this data.

  • [01-Apr-2020 08:29:36 UTC] PHP Deprecated: contextual_help is deprecated since version 3.3.0! Use get_current_screen()->add_help_tab(), get_current_screen()->remove_help_tab() instead. in /wp-includes/functions.php on line 5088
  • [01-Apr-2020 08:29:37 UTC] PHP Deprecated: contextual_help is deprecated since version 3.3.0! Use get_current_screen()->add_help_tab(), get_current_screen()->remove_help_tab() instead. in /wp-includes/functions.php on line 5088
  • [01-Apr-2020 08:29:38 UTC] PHP Deprecated: contextual_help is deprecated since version 3.3.0! Use get_current_screen()->add_help_tab(), get_current_screen()->remove_help_tab() instead. in /wp-includes/functions.php on line 5088

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Ratings & Reviews

Overall Quality
5
Ease of Use
5
Quality of Support
5
Value for Money
5
Features
5

Awesome Support – WordPress HelpDesk & Support Plugin Review Write a Review

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of this plugin?

  24 Jan, 2020

Saif Hassan


5/5
Overall
5/5
Easy of Use
5/5
Customer Support
5/5
Feature of Functionality
5/5
Value of Money

Pros & Cons: This is a review from the Editorial staff of WP Hive for test purposes. We are sure the plugin made it with good heart for WordPress users and we want to encourage his/her efforts by the first review.

Overall:The plugin should be working great. Even if it does not, we respect the time and effort. If you are using this plugin - leave a review with more information.

Overall Quality

Ease of Use

Quality of Support

Value for Money

Features