Awesome Support

The most versatile and feature-rich help desk and support plugin for WordPress. Provide awesome support directly from your WordPress site.

Overall Rating
WordPress Rating

Live Demo Awesome Support is the most versatile and feature-rich support plugin for WordPress. It is the only helpdesk & support ticketing plugin that can match the feature set of an SAAS solution such as Zendesk or Helpscout. And your customers can be using it in just 5 mins! After installing and activating the plugin, just answer a few questions in the startup wizard and your helpdesk will be ready for your customers. Take a product tour in the video below where you can see the extensive list of free and premium features that will be available on your new helpdesk! You can also go hands-on with the Live Demo or scroll down to the bottom of this page for screen shots. Product Tour For premium one-on-one support or pre-sales questions please visit the official site. What does it do? Check out the user-friendly features of this awesome plugin: Ticketing: users can submit tickets from the front-end, and your agents respond to them from the WordPress back-end Import: Import tickets from Zendesk, Helpscout and Ticksy using our free importer add-on – makes for a seamless transition to your new helpdesk E-mail notifications: relevant parties are notified of certain actions by e-mail, and all e-mails are customizable. Choose from a selection of six email notifications (new ticket, reply to agent, reply...

The plugin have some issues.

Sorry, pal! The plugin couldn’t pass all our tests. No hard feelings, right?

Tests done by WP Hive test script Results
  • Minimal impact on memory usage The memory usage of this plugin is more than the average memory usage of other plugins on WordPress.org + 200KB
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  • Minimal impact on pagespeed The impact of this plugin on PageSpeed is less than the average impact of other plugins on WordPress.org + 1000 milliseconds
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  • No PHP errors, warning, notices WP Hive automated test found no PHP error while activating this plugin on our server
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  • No Javascript issues WP Hive automated test found JavaScript error/s while activating this plugin on our server
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  • Latest PHP 7.4.8 compatible The latest version of the plugin is not compatible with the latest PHP version
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  • Latest WordPress 5.9.3 compatible The latest version of the plugin is not compatible with the latest PHP version
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  • Optimized database footprint The plugin creates less than 50 database tables
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  • No activation errors WP Hive automated test found no activation error while activating this plugin on our server
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  • No resource errors WP Hive automated test found no resource error/s while trying this plugin on our server
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  • Frequently updated The plugin was updated at least once in the last 90 days
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All the plugins are tested on the same server with exactly same configuration via test script that automatically activates and logs the data WP Hive shows.

  • All the scripts run on a VPS with 8 CPU cores and 8 GB of RAM.
  • The test sites are hosted on Google Cloud VM instances, one site/plugin per instance. The machine type is n1-standard-1. The server is a 8 core CPU with 8GB of RAM.
  • The test sites are hosted on Apache/2 server and they are tested on PHP 7.4.8 & WordPress 5.9.3.
  • The database server is MySQL 8.0.21 and the default PHP memory limit is 256M.
Download Iocn

340K

Total Downloads

Installation Iocn

10K

Active Installation

Calendar Iocn

7 years

On WordPress

Growth Iocn

0.0%

Growth Rate

Support Iocn

21

Support Thread

Rating Iocn

171

Ratings on WordPress

Download Iocn

00

Downloads This Week

Update Iocn

00

Ago Last Updated

About Awesome Support

Description

Live Demo Awesome Support is the most versatile and feature-rich support plugin for WordPress. It is the only helpdesk & support ticketing plugin that can match the feature set of an SAAS solution such as Zendesk or Helpscout. And your customers can be using it in just 5 mins! After installing and activating the plugin, just answer a few questions....

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Performance

Memory Usage

  • Download Iocn Average memory usage is 2597.07 KB
  • Download Iocn This is more than 98% plugins

Page Speed

  • Download Iocn Average page loading time is increased by 0.16 s
  • Download Iocn This is faster than 99% plugins

Speed Test Benchmark Learn more how we collect the data

  • Before plugin activation
  • After plugin activation

Pages

Benchmark

Change

Average Change
+ 0.16s
/(front page)
- 0.06s
/wp-admin/edit-comments.php
+ 0.06s
/wp-admin/edit-tags.php?taxonomy=category
+ 0.08s
/wp-admin/edit.php
+ 0.1s
/wp-admin/index.php
+ 0.08s
/wp-admin/media-new.php
- 0.03s
/wp-admin/options-discussion.php
+ 0.13s
/wp-admin/options-writing.php
- 0.01s
/wp-admin/post-new.php
+ 1.05s
/wp-admin/post-new.php?post_type=page
+ 0.16s
/wp-admin/upload.php
+ 0.21s
MoreLess

Memory Usage Memory Usage Benchmark Learn more how we collect the data

  • Before plugin activation
  • After plugin activation

Pages

Benchmark

Change

Average Change
+ 2597.07KB
/ (front page)
+ 218.56KB
/wp-admin/edit-comments.php
+ 339.58KB
/wp-admin/edit-tags.php?taxonomy=category
+ 340.17KB
/wp-admin/edit.php
+ 335.48KB
/wp-admin/index.php
+ 330.36KB
/wp-admin/media-new.php
+ 340.83KB
/wp-admin/options-discussion.php
+ 332.6KB
/wp-admin/options-writing.php
+ 338.28KB
/wp-admin/post-new.php
+ 327.98KB
/wp-admin/post-new.php?post_type=page
+ 327.43KB
/wp-admin/upload.php
+ 339.7KB
MoreLess

User Rating of Awesome Support from WP Hive Users

5Star Icon

Overall Quality

Measures the overall quality

5Star Icon

Ease of Use

How easy it is to use?

5Star Icon

Quality of Support

Satisfied or not?

5 Star Icon

Value for Money

Is it good bang for the buck?

5Star Icon

Features

Is it feature riched?

Stats Stats

Download Statistics

Plugin Version Usage

Stats More

Database Tables

The plugin has added 1 additional options to your WordPress.

Errors

Memory Usage

  • This plugin uses 2597.07KB memory on average, which is more than a plugin should use.

PHP Compatibility Issue

  • The plugin has not been properly activated on PHP 7.4.8. It may not work.

WordPress Compatibility Issue

  • The plugin may not be fully compatible with WordPress 5.9.3.

JavaScript Error

  • This plugin has 1 JavaScript errors.

Unoptimized Database Tables

  • Pageload HTTP error found during test.

Read more how WP Hive determines this data.

Error Log

We found the following errors while activating the plugin. Read more how WP Hive generates this data.

  • [10-May-2022 16:08:51 UTC] PHP Deprecated: allowed_block_types is deprecated since version 5.8.0! Use allowed_block_types_all instead. in /wp-includes/functions.php on line 5698
  • [10-May-2022 16:08:56 UTC] PHP Deprecated: allowed_block_types is deprecated since version 5.8.0! Use allowed_block_types_all instead. in /wp-includes/functions.php on line 5698

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PHP 7.4.8

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WP 5.9.3

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Ratings & Reviews

Overall Quality
5
Ease of Use
5
Quality of Support
5
Value for Money
5
Features
5

Social Reviews and Recommendations Widgets Review Write a Review

5

4

3

2

1

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of this plugin?

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Overall Quality

Ease of Use

Quality of Support

Value for Money

Features

Stina Gunnarsdottir
5/5
Overall
Easy of Use
Features
Quality of Support
Value for Money

Pros & Cons: This is a review from the Editorial staff of WP Hive for test purposes. We are sure the plugin made it with good heart for WordPress users and we want to encourage his/her efforts by the first review.

Overall:The plugin should be working great. Even if it does not, we respect the time and effort. If you are using this plugin - leave a review with more information.

Changelog