0 weeks ago
Last Updated
Live Demo Awesome Support is the most versatile and feature-rich support plugin for WordPress. It is the only helpdesk & support ticketing plugin that can match the feature set of an SAAS solution such as Zendesk or Helpscout. And your customers can be using it in just 5 mins! After installing and activating the plugin, just answer a few questions in the startup wizard and your helpdesk will be ready for your customers. Take a product tour in the video below where you can see the extensive list of free and premium features that will be available on your new helpdesk! You can also go hands-on with the Live Demo or scroll down to the bottom of this page for screen shots. Product Tour For premium one-on-one support or pre-sales questions please visit the official site. What does it do? Check out the user-friendly features of this awesome plugin: Ticketing: users can submit tickets from the front-end, and your agents respond to them from the WordPress back-end Import: Import tickets from Zendesk, Helpscout and Ticksy using our free importer add-on – makes for a seamless transition to your new helpdesk E-mail notifications: relevant parties are notified of certain actions by e-mail, and all e-mails are customizable. Choose from a selection of six email notifications (new ticket, reply to agent, reply...
Want to write review?
Are you an author of this plugin? Want to write a more detailed review?
The plugin ran into some errors.
😞Sorry, pal! The plugin couldn’t pass all our tests. No hard feelings, right?
- Minimal impact on memory usage
- Minimal impact on pagespeed
- No PHP errors, warning, notices
- No Javascript issues
- Latest PHP 7.4.8 compatible
- Latest WordPress 5.5.1 compatible
- Optimized database footprint
- No activation errors
- No resource errors
- Frequently updated
- No problems were detected during tests.
00
Total
Total
Downloads
00
Support
Support
Thread
00
Active
Active
Installation
0%
Growth
Growth
Rate
Performance
Memory Usage
- Average memory usage is 1473.41 KB
- This is more than 94% plugins
Page Speed
- Average page loading time is increased by 0.11s
- This is faster than 99% plugins
Page Tests (after activation)
Page not found – Test site
- Page URL: /wp-admin/as-setup
- HTTP Status: 404
- Loading Time: 0.32s
- Memory Usage: 0.39 MB
Tickets
- Page URL: /wp-admin/edit.php?post_type=ticket
- HTTP Status: 200
- Loading Time: 0.54s
- Memory Usage: 0.55 MB
Add New Ticket
- Page URL: /wp-admin/post-new.php?post_type=ticket
- HTTP Status: 200
- Loading Time: 2.62s
- Memory Usage: 0.56 MB
Tags
- Page URL: /wp-admin/edit-tags.php?taxonomy=ticket-tag&post_type=ticket
- HTTP Status: 200
- Loading Time: 0.43s
- Memory Usage: 0.53 MB
Channels
- Page URL: /wp-admin/edit-tags.php?taxonomy=ticket_channel&post_type=ticket
- HTTP Status: 200
- Loading Time: 0.42s
- Memory Usage: 0.54 MB
Settings
- Page URL: /wp-admin/edit.php?post_type=ticket&page=wpas-settings
- HTTP Status: 200
- Loading Time: 1.02s
- Memory Usage: 0.53 MB
Settings
- Page URL: /wp-admin/edit.php?post_type=ticket&page=wpas-settings&tab=registration
- HTTP Status: 200
- Loading Time: 1.08s
- Memory Usage: 0.54 MB
Settings
- Page URL: /wp-admin/edit.php?post_type=ticket&page=wpas-settings&tab=modregistration
- HTTP Status: 200
- Loading Time: 1.23s
- Memory Usage: 0.54 MB
Settings
- Page URL: /wp-admin/edit.php?post_type=ticket&page=wpas-settings&tab=privacy
- HTTP Status: 200
- Loading Time: 0.91s
- Memory Usage: 0.53 MB
Settings
- Page URL: /wp-admin/edit.php?post_type=ticket&page=wpas-settings&tab=Fields
- HTTP Status: 200
- Loading Time: 0.56s
- Memory Usage: 0.53 MB
Settings
- Page URL: /wp-admin/edit.php?post_type=ticket&page=wpas-settings&tab=permissions
- HTTP Status: 200
- Loading Time: 0.55s
- Memory Usage: 0.53 MB
Settings
- Page URL: /wp-admin/edit.php?post_type=ticket&page=wpas-settings&tab=style
- HTTP Status: 200
- Loading Time: 0.61s
- Memory Usage: 0.53 MB
Settings
- Page URL: /wp-admin/edit.php?post_type=ticket&page=wpas-settings&tab=email
- HTTP Status: 200
- Loading Time: 1.48s
- Memory Usage: 0.54 MB
Settings
- Page URL: /wp-admin/edit.php?post_type=ticket&page=wpas-settings&tab=products-management
- HTTP Status: 200
- Loading Time: 0.53s
- Memory Usage: 0.53 MB
Settings
- Page URL: /wp-admin/edit.php?post_type=ticket&page=wpas-settings&tab=basictimetracking
- HTTP Status: 200
- Loading Time: 0.46s
- Memory Usage: 0.53 MB
Settings
- Page URL: /wp-admin/edit.php?post_type=ticket&page=wpas-settings&tab=rest-api
- HTTP Status: 200
- Loading Time: 0.39s
- Memory Usage: 0.53 MB
Settings
- Page URL: /wp-admin/edit.php?post_type=ticket&page=wpas-settings&tab=file_upload
- HTTP Status: 200
- Loading Time: 0.38s
- Memory Usage: 0.53 MB
Settings
- Page URL: /wp-admin/edit.php?post_type=ticket&page=wpas-settings&tab=advanced
- HTTP Status: 200
- Loading Time: 0.42s
- Memory Usage: 0.53 MB
Settings
- Page URL: /wp-admin/edit.php?post_type=ticket&page=wpas-settings&tab=Language
- HTTP Status: 200
- Loading Time: 0.52s
- Memory Usage: 0.53 MB
Settings
- Page URL: /wp-admin/edit.php?post_type=ticket&page=wpas-settings&tab=integration
- HTTP Status: 200
- Loading Time: 0.45s
- Memory Usage: 0.53 MB
Debugging Tools
- Page URL: /wp-admin/edit.php?post_type=ticket&page=wpas-status
- HTTP Status: 200
- Loading Time: 0.46s
- Memory Usage: 0.53 MB
Debugging Tools
- Page URL: /wp-admin/edit.php?post_type=ticket&page=wpas-status&tab=logs
- HTTP Status: 200
- Loading Time: 0.34s
- Memory Usage: 0.52 MB
Debugging Tools
- Page URL: /wp-admin/edit.php?post_type=ticket&page=wpas-status&tab=tools
- HTTP Status: 200
- Loading Time: 0.34s
- Memory Usage: 0.53 MB
Awesome Support Addons
- Page URL: /wp-admin/edit.php?post_type=ticket&page=wpas-addons
- HTTP Status: 200
- Loading Time: 1.45s
- Memory Usage: 0.83 MB
Get a Free Addon
- Page URL: /wp-admin/edit.php?post_type=ticket&page=wpas-optin
- HTTP Status: 200
- Loading Time: 0.47s
- Memory Usage: 0.52 MB
Help & Support
- Page URL: /wp-admin/edit.php?post_type=ticket&page=wpas-help-and-support
- HTTP Status: 200
- Loading Time: 0.43s
- Memory Usage: 0.52 MB
About Awesome Support
- Page URL: /wp-admin/edit.php?post_type=ticket&page=wpas-about
- HTTP Status: 200
- Loading Time: 0.58s
- Memory Usage: 0.53 MB
Plugins Page
- Page URL: /wp-admin/plugins.php?plugin_status=all&paged=1&s
- HTTP Status: 200
- Loading Time: 3.62s
- Memory Usage: 0.54 MB
Front Page
- Page URL: /
- HTTP Status: 200
- Loading Time: 0.52s
- Memory Usage: 0.4 MB
Speed Test Benchmark
- Before plugin activation
- After plugin activation
Pages
Benchmark
Change
Average Change
+ 0.11s
/(front page)
- 0.13s
/wp-admin/edit-comments.php
+ 0.05s
/wp-admin/edit-tags.php?taxonomy=category
+ 0.02s
/wp-admin/edit.php
+ 0.06s
/wp-admin/index.php
+ 0.03s
/wp-admin/media-new.php
+ 0.03s
/wp-admin/options-discussion.php
+ 0.11s
/wp-admin/options-writing.php
+ 0.06s
/wp-admin/post-new.php
+ 0.57s
/wp-admin/post-new.php?post_type=page
+ 0.5s
/wp-admin/upload.php
- 0.06s
Memory Usage Benchmark
- Before plugin activation
- After plugin activation
Pages
Benchmark
Change
Average Change
+ 1473.41KB
/ (front page)
+ 81.66KB
/wp-admin/edit-comments.php
+ 201.75KB
/wp-admin/edit-tags.php?taxonomy=category
+ 201.96KB
/wp-admin/edit.php
+ 196.74KB
/wp-admin/index.php
+ 192.99KB
/wp-admin/media-new.php
+ 193.73KB
/wp-admin/options-discussion.php
+ 193.69KB
/wp-admin/options-writing.php
+ 189.39KB
/wp-admin/post-new.php
+ 190.6KB
/wp-admin/post-new.php?post_type=page
+ 190.48KB
/wp-admin/upload.php
+ 192.95KB
Stats
Download Statistics
Plugin Version Usage
0 Downloads
This week
6 years old
on WordPress
0 Ratings
on WordPress
More
This section is not meant to be comprehensive.
Errors
Memory Usage
- This plugin uses 1473.41KB memory on average, which is more than a plugin should use.
- Read more how WP Hive determines this data.
JavaScript Error
- This plugin has 1 JavaScript errors.
- Read more how WP Hive generates this data.
Frequently Updated
- The plugin has not been updated in the last 90 days.
- Read more how WP Hive determines this data.
PHP Compatibility Issue
- The plugin has not been properly activated on PHP 7.4.8. It may not work.
- Read more how WP Hive determines this data.
WordPress Compatibility Issue
- The plugin may not be fully compatible with WordPress 5.5.1.
- Read more how WP Hive determines this data.
Pageload HTTP Errors
- Pageload HTTP error found during test.
- Read more how WP Hive determines this data.
JavaScript Error Log
We found the following errors while activating the plugin. Read more how WP Hive generates this data.
- TypeError: $(...).accordion is not a function at HTMLDocument. (http://127.0.0.1/wp-admin/edit.php?post_type=ticket&page=wpas-status&tab=logs:644:29) at i (http://127.0.0.1/wp-admin/load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,utils&ver=5.5.1:2:27362) at Object.fireWith [as resolveWith] (http://127.0.0.1/wp-admin/load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,utils&ver=5.5.1:2:28121) at Function.ready (http://127.0.0.1/wp-admin/load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,utils&ver=5.5.1:2:29914) at HTMLDocument.J (http://127.0.0.1/wp-admin/load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,utils&ver=5.5.1:2:30276)
Show Off Your Plugin
Love using this plugin?
Why don’t you compare the plugin side by
side with another plugin”
24 Jan, 2020
Saif Hassan
Overall
Easy of Use
Customer Support
Feature of Functionality
Value of Money
Pros & Cons: This is a review from the Editorial staff of WP Hive for test purposes. We are sure the plugin made it with good heart for WordPress users and we want to encourage his/her efforts by the first review.
Overall:The plugin should be working great. Even if it does not, we respect the time and effort. If you are using this plugin - leave a review with more information.