Formilla Live ChatbyFormilla.com

Formilla Live Chat Software offers FREE and Premium services for your WordPress site. Allow your visitors to chat with you live if they have any questions or need support.

Formilla Live Chat Features:

• Installs Instantly: Use the out-of-the-box Formilla Live Chat web interface to begin live chat online immediately. The live chat button will appear on your WordPress or WooCommerce site upon installation/activation of this plugin.

• Mobile Apps for iPhone, iPad, and Android Devices: Live chat via your mobile device or tablet by using our iPhone/iPad or Android apps! Install our app and simply login to your Formilla Live Chat account to chat with customers from anywhere! This feature is available with any Premium package.

• Mobile Ready Chat Widget: The Formilla Live Chat widget has a responsive design that adapts to smartphones of any size, making it easy for your website visitors to interact with.

• Real-time Visitor Monitoring: Formilla Live Chat real-time visitor monitoring/tracking allows you to see the number of active visitors on your website, and initiate live chats with them. View what country the visitor is accessing your site from, their recently viewed web pages, operating system in use (Windows, Mac, iOS, Android, etc.), internet browser, referring site, new user vs. returning, IP address, and more. Formilla Live Chat visitor monitoring comes with any of our Premium account packages.

• Language Support (International): Our Language support option allows you to customize the text of the live chat widget in online and offline form. Our Premium packages allow you to customize your live chat widget in any language, including Spanish, French, German, Dutch, Portuguese, Chinese, Hindi, Italian, and much more!

• A.I. Chat Bots: Formilla Chat bots allow customers to dramatically reduce support time by setting up a Helper Bot that automatically responds to common visitor questions at any time — day or night — using the power of Artificial Intelligence (Professional and Growth packages). Check out our Helper Chat Bot tutorial to learn more.

• Pro-active Chat: Enable pro-active chat to trigger live chat automatically with a visitor after a defined number of seconds.

• Smart Messages: Target visitors like never before! With Smart Messages, you can automatically display custom messages to your website visitors in many different scenarios (Premium packages).

• Marketing Automation (Email Messaging): Keep customers coming back to your website with Formilla automatic email messaging. Use the “Personal” template so it looks like you’re contacting your customer directly, and not via a mass email marketing campaign. Use the “Professional” template when sending a company announcement, blog update, or similar, which includes your company logo, social links, and company address. Marketing automation features come with our Premium packages.

• Marketing Automation (In-App Messaging): Display In-App/website popup messages to your Formilla contacts using multiple different display types on your website (popups, corner widgets, website bars). Announce a limited time offer or sale, offer a coupon code, direct users to your latest blog, communicate breaking news or a maintenance outage, or market virtually anything to your visitors. Marketing automation features come with our Premium packages.

• Canned (Saved) Replies: Use simple keyboard shortcuts to access saved replies and quickly respond to commonly asked questions via live chat (Premium option).

• File Sharing: Allow site visitors and agents to securely share files during a chat. File sharing helps you resolve customer issues more quickly. You also have the power to disable file sharing for visitors, agents, or both (Premium option).

• User/Agent is Typing a Message…: Now you don’t need to wonder if the person you’re chatting with is even on the other end! Formilla Live Chat keeps visitors and agents informed if the User or Agent is typing a message. This improves usability and makes conversations more enjoyable.

• Desktop Notifications: Make sure you don’t miss any chats by enabling Desktop Notifications to see an alert box displayed every time you receive a chat. This feature currently works with Chrome, Firefox, and Safari.

• Chat Broadcast: With Chat Broadcast, all your online chat agents are notified of an incoming chat and can accept or decline the chat based on their immediate availability.

• Chat Transfer: Transfer a chat message back and forth with other available chat agents and provide a private message to provide additional details with the transfer.

• Custom Banners, Colors, and Themes: Formilla Live Chat software Premium packages allow you to customize your chat widgets to match your site. Change the color of the chat button/widget, chat message and font color, backgrounds, etc. Upload your own online and offline live chat images to use in your header, footer, etc. to encourage customers to live chat!

• Advanced Customization: Formilla Live Chat software gives you the ability to stretch the width and height of the live chat button, and control the location down to the pixel. You get access to the CSS for the live chat button and widget to make it look perfect! (Premium option)

• Require Email Address: Before visitors start a live chat, you can require them to supply their email address first.

• Contacts Management: We’ll store your contacts in Formilla whenever you have a live chat conversation, or receive one while offline. You can segment contacts automatically into separate groups to target them effectively. You can also tag high-value prospects for follow-up, as VIP customers, or really anything else. Use our super fast search and filtering options to find your contacts quickly.

• Chat Button Location: Easily move the position of the live chat button and widget to the bottom left or right of your website with our customization options (Premium option).

• Multiple Live Chat Agents: Our Professional and Growth packages allow you to add multiple chat agents to your Formilla account to support incoming live chats from your customers.

• Offline Chats: Formilla Live Chat software automatically displays as an offline version of the chat widget on your site when you’re unavailable to chat. You can manage offline messages via email as Formilla will send you a transcript of the message.

• Integrate with hundreds of apps using Zapier: Automatically post chat transcripts directly to your favorite apps using Zapier. Hundreds of apps are supported, including email marketing tools, CRMs, ticket systems, and a lot more (e.g. Mailchimp, Constant Contact, Pipedrive, Infusionsoft, Zendesk, etc.). This is a Premium package option.

• Help Desk: The Conversation History/helpdesk allows you to search your live chat history or offline chats by customer email address, priority, status (new, read, pending, complete), flagged vs. unflagged, and also assign an item to another user of your Formilla Live Chat account.

• Export Email Data: Formilla Live Chat software allows you to export your customers’ email addresses from the Conversation History inbox.

• Add Private Comments: Formilla Live Chat gives you the ability to add private comments to any live chat historical record in your Conversation History.

• Visitor Technical Info: Formilla Conversation History includes the customer’s technical details such as operating system, browser, screen resolution, etc. Also, view visitor technical info during a live chat session.

• Custom Attributes: Pass in custom data fields from your website to Formilla Live Chat for easier tracking such as account IDs, customer IDs, name, phone, and more.

• Robust APIs: Push your data to Formilla to track advanced customer behavior with our Javascript and REST APIs. Track last order date, member signup date, total amount spent, or anything else.

• Get started immediately with our free live chat package that comes with 15 days of premium services as well.