KB Support – WordPress Help Desk, Support & Knowledge Base plugin

Version: 1.5.5

Overall Rating
WordPress Rating

KB Support is the ultimate WordPress plugin for providing support and helpdesk services to your customers. Enriched with features, you can be sure that right from activation, KB Support will provide the perfect HelpDesk solution for your agents to support your customers. The built-in Knowledgebase allows customers to find solutions to their issues during the ticket submission process, reducing the overall number of support queries received by your helpdesk. Key FREE Features of KB Support include: Easily manage and customize submission forms. No coding required, multiple forms can be created and utilized Guest submission is fully supported. Customers do not need an account to create or manage support tickets Sequential ticket numbers Email notifications keep customers, admins and support agents up to date with recent ticket events Restricted access ensures that only agents and the assigned customer are able to view tickets and correspondence Unlimited ticket participants to ensure that all relevant parties can contribute towards a ticket on behalf of a customer A fully responsive and clean front end design where customers can manage their tickets, including viewing and creating replies Integrated Knowledge Base articles can be easily created and referenced to try and offer solutions without tickets being created Ability to restrict access to individual knowledge base articles to logged in users only Auto assign new tickets to...

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  • Minimal impact on memory usage
  • Minimal impact on pagespeed
  • No PHP errors, warning, notices
  • No Javascript issues
  • Latest PHP 7.4.8 compatible
  • Latest WordPress 5.7 compatible
  • Optimized database footprint
  • No activation errors
  • No resource errors
  • Frequently updated
  • No problems were detected during tests.
00

Total
Downloads

00

Support
Thread

00

Active
Installation

0%

Growth
Rate

Performance

Memory Usage Memory Usage

  • Average memory usage is 1350.12 KB
  • This is more than 91% plugins

Page Speed Page Speed

  • Average page loading time is increased by 0.18s
  • This is faster than 99% plugins

Page Tests (after activation)

Memory Usage Tickets

  • Page URL: /wp-admin/edit.php?post_type=kbs_ticket
  • HTTP Status: 200
  • Loading Time: 0.68s
  • Memory Usage: 0.51 MB

Memory Usage Add New Ticket

  • Page URL: /wp-admin/post-new.php?post_type=kbs_ticket
  • HTTP Status: 200
  • Loading Time: 1.26s
  • Memory Usage: 0.51 MB

Memory Usage Categories

  • Page URL: /wp-admin/edit-tags.php?taxonomy=ticket_category&post_type=kbs_ticket
  • HTTP Status: 200
  • Loading Time: 0.83s
  • Memory Usage: 0.5 MB

Memory Usage Tags

  • Page URL: /wp-admin/edit-tags.php?taxonomy=ticket_tag&post_type=kbs_ticket
  • HTTP Status: 200
  • Loading Time: 0.39s
  • Memory Usage: 0.5 MB

Memory Usage Ticket Source

  • Page URL: /wp-admin/edit-tags.php?taxonomy=ticket_source&post_type=kbs_ticket
  • HTTP Status: 200
  • Loading Time: 0.36s
  • Memory Usage: 0.5 MB

Memory Usage Forms

  • Page URL: /wp-admin/edit.php?post_type=kbs_form
  • HTTP Status: 200
  • Loading Time: 0.45s
  • Memory Usage: 0.51 MB

Memory Usage Companies

  • Page URL: /wp-admin/edit.php?post_type=kbs_company
  • HTTP Status: 200
  • Loading Time: 0.45s
  • Memory Usage: 0.51 MB

Memory Usage Customers

  • Page URL: /wp-admin/edit.php?post_type=kbs_ticket&page=kbs-customers
  • HTTP Status: 200
  • Loading Time: 0.35s
  • Memory Usage: 0.51 MB

Memory Usage KB Support Settings

  • Page URL: /wp-admin/edit.php?post_type=kbs_ticket&page=kbs-settings
  • HTTP Status: 200
  • Loading Time: 0.45s
  • Memory Usage: 0.53 MB

Memory Usage KB Support Settings

  • Page URL: /wp-admin/edit.php?post_type=kbs_ticket&page=kbs-settings&tab=tickets
  • HTTP Status: 200
  • Loading Time: 0.64s
  • Memory Usage: 0.53 MB

Memory Usage KB Support Settings

  • Page URL: /wp-admin/edit.php?post_type=kbs_ticket&page=kbs-settings&tab=articles
  • HTTP Status: 200
  • Loading Time: 0.37s
  • Memory Usage: 0.53 MB

Memory Usage KB Support Settings

  • Page URL: /wp-admin/edit.php?post_type=kbs_ticket&page=kbs-settings&tab=emails
  • HTTP Status: 200
  • Loading Time: 0.35s
  • Memory Usage: 0.53 MB

Memory Usage KB Support Settings

  • Page URL: /wp-admin/edit.php?post_type=kbs_ticket&page=kbs-settings&tab=terms_compliance
  • HTTP Status: 200
  • Loading Time: 0.36s
  • Memory Usage: 0.53 MB

Memory Usage KB Support Settings

  • Page URL: /wp-admin/edit.php?post_type=kbs_ticket&page=kbs-settings&tab=styles
  • HTTP Status: 200
  • Loading Time: 0.37s
  • Memory Usage: 0.53 MB

Memory Usage KB Support Settings

  • Page URL: /wp-admin/edit.php?post_type=kbs_ticket&page=kbs-settings&tab=misc
  • HTTP Status: 200
  • Loading Time: 0.32s
  • Memory Usage: 0.53 MB

Memory Usage Tools

  • Page URL: /wp-admin/edit.php?post_type=kbs_ticket&page=kbs-tools
  • HTTP Status: 200
  • Loading Time: 0.46s
  • Memory Usage: 0.5 MB

Memory Usage Tools

  • Page URL: /wp-admin/edit.php?post_type=kbs_ticket&page=kbs-tools&tab=system_info
  • HTTP Status: 200
  • Loading Time: 1.57s
  • Memory Usage: 0.5 MB

Memory Usage Tools

  • Page URL: /wp-admin/edit.php?post_type=kbs_ticket&page=kbs-tools&tab=import
  • HTTP Status: 200
  • Loading Time: 0.61s
  • Memory Usage: 0.5 MB

Memory Usage Tools

  • Page URL: /wp-admin/edit.php?post_type=kbs_ticket&page=kbs-tools&tab=export
  • HTTP Status: 200
  • Loading Time: 0.32s
  • Memory Usage: 0.5 MB

Memory Usage KB Support Settings

  • Page URL: /wp-admin/edit.php?post_type=kbs_ticket&page=kbs-settings&tab=licenses
  • HTTP Status: 200
  • Loading Time: 0.43s
  • Memory Usage: 0.53 MB

Memory Usage KB Support Settings

  • Page URL: /wp-admin/edit.php?post_type=kbs_ticket&page=kbs-settings&tab=general
  • HTTP Status: 200
  • Loading Time: 0.29s
  • Memory Usage: 0.53 MB

Memory Usage KB Articles

  • Page URL: /wp-admin/edit.php?post_type=article
  • HTTP Status: 200
  • Loading Time: 0.41s
  • Memory Usage: 0.51 MB

Memory Usage New KB Article

  • Page URL: /wp-admin/post-new.php?post_type=article
  • HTTP Status: 200
  • Loading Time: 1.24s
  • Memory Usage: 0.52 MB

Memory Usage Categories

  • Page URL: /wp-admin/edit-tags.php?taxonomy=article_category&post_type=article
  • HTTP Status: 200
  • Loading Time: 0.48s
  • Memory Usage: 0.5 MB

Memory Usage Tags

  • Page URL: /wp-admin/edit-tags.php?taxonomy=article_tag&post_type=article
  • HTTP Status: 200
  • Loading Time: 1.02s
  • Memory Usage: 0.5 MB

Memory Usage Plugins Page

  • Page URL: /wp-admin/index.php?page=kbs-getting-started
  • HTTP Status: 200
  • Loading Time: 6.09s
  • Memory Usage: 0.5 MB

Memory Usage Front Page

  • Page URL: /
  • HTTP Status: 200
  • Loading Time: 0.3s
  • Memory Usage: 0.41 MB

Memory Usage Dashboard

  • Page URL: /wp-admin/index.php
  • HTTP Status: 200
  • Loading Time: 0.63s
  • Memory Usage: 0.51 MB

Memory Usage Widgets

  • Page URL: /wp-admin/widgets.php
  • HTTP Status: 200
  • Loading Time: 0.77s
  • Memory Usage: 0.5 MB

WPHive User Rating

5

Overall Quality

Measures the overall quality

5

Ease of Use

How easy it is to use?

5

Quality of Support

Satisfied or not?

5

Value for Money

Is it good bang for the buck?

5

Features

Is it feature riched?

Rate Now

Speed Test Benchmark

  • Before plugin activation
  • After plugin activation

Pages

Benchmark

Change

Average Change
+ 0.18s
/(front page)
+ 0.03s
/wp-admin/edit-comments.php
+ 0.05s
/wp-admin/edit-tags.php?taxonomy=category
+ 0.08s
/wp-admin/edit.php
+ 0.24s
/wp-admin/index.php
+ 0.33s
/wp-admin/media-new.php
+ 0.09s
/wp-admin/options-discussion.php
+ 0.09s
/wp-admin/options-writing.php
+ 0.05s
/wp-admin/post-new.php
+ 0.64s
/wp-admin/post-new.php?post_type=page
+ 0.34s
/wp-admin/upload.php
+ 0.08s

Memory Usage Memory Usage Benchmark

  • Before plugin activation
  • After plugin activation

Pages

Benchmark

Change

Average Change
+ 1350.12KB
/ (front page)
+ 78.85KB
/wp-admin/edit-comments.php
+ 151.29KB
/wp-admin/edit-tags.php?taxonomy=category
+ 151.33KB
/wp-admin/edit.php
+ 153.58KB
/wp-admin/index.php
+ 159.36KB
/wp-admin/media-new.php
+ 159.23KB
/wp-admin/options-discussion.php
+ 159.3KB
/wp-admin/options-writing.php
+ 155.19KB
/wp-admin/post-new.php
+ 264.59KB
/wp-admin/post-new.php?post_type=page
+ 264.49KB
/wp-admin/upload.php
+ 159.21KB

Stats Stats

Download Statistics

Plugin Version Usage

0 weeks ago

Last Updated

0 Downloads

This week

5 years old

on WordPress

0 Ratings

on WordPress

Stats More

This section is not meant to be comprehensive.

Errors

Memory Usage

  • This plugin uses 1350.12KB memory on average, which is more than a plugin should use.
  • Read more how WP Hive determines this data.

Frequently Updated

  • The plugin has not been updated in the last 90 days.
  • Read more how WP Hive determines this data.

PHP Compatibility Issue

  • The plugin has not been properly activated on PHP 7.4.8. It may not work.
  • Read more how WP Hive determines this data.

WordPress Compatibility Issue

  • The plugin may not be fully compatible with WordPress 5.7.
  • Read more how WP Hive determines this data.

PHP Error Log

We found the following errors while activating the plugin. Read more how WP Hive generates this data.

  • [18-Mar-2021 19:38:21 UTC] PHP Notice: Undefined index: open in /wp-content/plugins/kb-support/includes/tickets/ticket-actions.php on line 28
  • [18-Mar-2021 19:38:21 UTC] PHP Notice: Undefined index: closed in /wp-content/plugins/kb-support/includes/tickets/ticket-actions.php on line 29
  • [18-Mar-2021 19:38:21 UTC] PHP Notice: Undefined index: open in /wp-content/plugins/kb-support/includes/tickets/ticket-actions.php on line 28

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Ratings & Reviews

Overall Quality
5
Ease of Use
5
Quality of Support
5
Value for Money
5
Features
5

KB Support – WordPress Help Desk, Support & Knowledge Base plugin Review Write a Review

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Stina Gunnarsdottir
5/5
Overall
Easy of Use
Features
Quality of Support
Value for Money

Pros & Cons: This is a review from the Editorial staff of WP Hive for test purposes. We are sure the plugin made it with good heart for WordPress users and we want to encourage his/her efforts by the first review.

Overall:The plugin should be working great. Even if it does not, we respect the time and effort. If you are using this plugin - leave a review with more information.

Overall Quality

Ease of Use

Quality of Support

Value for Money

Features