LiveChat WooCommercebyLiveChat

WooCommerce Live Chat

With LiveChat live chat plugin for WooCommerce, you give customers the opportunity to talk you directly – from your WooCommerce website – and address any questions they may have instantly. By sending prompt replies about shipping or return policies, you give customers the confidence needed to complete a purchase.

LiveChat – WooCommerce live chat plugin combines a variety of features into one seamless interface. You can set up automated messages to proactively contact customers when they get stuck on the checkout page. Customize the color theme, set up messages for when you’re online and offline to provide more personalized customer experience. You can even search through previous chats to get sales insights. Other features include visitor analytics, live chat surveys, file sharing and visitor banning.

Apart from adding a live chat option to your WooCommerce store, LiveChat comes with a built-in ticketing system to provide customer support after office hours. This means, you can manage all your offline communication without using any additional software.

Work smarter and connect LiveChat with the tools you already use. Our live chat software integrates seamlessly with a range of popular apps and services. These include email marketing platforms – MailChimp, ConstantContact, customer relationship management apps (CRM) – HubSpot CRM, Salesforce and social media platforms – Facebook or Twitter.

Live chat benefits

• An instant connection to help – from overnight shipping to instant access to your product or service, customers want help instantly. Out of all the customer support channels available — offline or online — live chat is by far the quickest and simplest.

• Increase sales and conversions – using live chat and WooCommerce together, enables customers to ask questions about the product they want to buy and you can answer them in real-time, which simplifies the buying process.

• An easy and convenient way to support customers – with live chat for WooCommerce, customers have a direct and free option to ask for help. They can use it with minimal disruption to their day, which turns out to be very convenient.

• Improve average order value and overall sales through live chat – using live chat to communicate with the customer helps to understand their needs. You can use that knowledge to recommend similar products and services to increase the average order value.

• Competitive advantage – just by offering live chat – WooCommerce users are one step ahead of the companies that do not. Competitive advantage can be obtained by managing products more effectively, and having good relationships with customers.

Place Live Chat Widget on your WooCommerce store

Thanks to our WooCommerce plugin, you can engage with your website visitors in real-time to offer assistance, capture new sales opportunities and close more deals. Plus, it gives you the ability to see your customer’s cart contents to increase conversions with returning buyers.

Usage

The easiest way add a live chat option to WooCommerce is to install our live chat plugin. This will automatically embed the live chat code on all your WooCommerce store pages, without any copy paste needed. Once you’ve installed live chat, the next thing you need to do is download our desktop app for Windows or Mac OS. No additional software is necessary if you are planning to use the web-based app – works on all up-to-date browsers. If you are not at your desk, you can stay connected to WooCommerce customers while on the go with our live chat apps for iPhone, iPad and Android.

Requirements

LiveChat offers a free to download WooCommerce live chat plugin which lets your provide on-site support and sell more. To work with it, you need a subscription of LiveChat. For an overview of live chat plans and features navigate to our website. You can sign up for a 14-day trial to check out all of all that’s available free of cost – no credit card required.

Sign up for LiveChat

Live Chat Features

• Visitor tracking – gather customer data – our live chat widget keeps track of the location of your customers and shows what page they are on, where are they from and more.

• Live chat triggers – these allow you to initiate conversations when certain criteria are met; automatically live chat with your visitors once they land on your website.

• Feedback – add surveys to the live chat window; gather customer information and insights at the beginning and end of each chat.

• Reports and Analytics – spot areas which can be optimized and more efficient with built-in live chat and tickets metrics. Reports are also available through API. Gathered data are exportable in CSV format.

• Ticket form – when you go offline, our live chat plugin for WordPress enables communication with clients by storing their messages as tickets. When you come back online, you can answer these questions.

• Live chat transcripts – browse through comments reflecting customers needs and expectations; live chat transcripts are saved without expiration date so you can access them anytime.

• Multi-channel communications – reach out to your customers regardless of the channel they are using live chat, Facebook Pages, Facebook Messenger, Twitter and email.

• Customizable live chat widget – each part of the live chat box can be customized to make it work with the rest of your website’s design; brand your with your logo and include social media channels.

• Canned responses – send pre-made answers to popular questions that can be recalled with just a few keystrokes.

• Mobile live chat applications – mobile apps for iOS and Android will help you chat with customers wherever you are.

With this WooCommerce chat plugin, there are many other features that can help you close more sales and satisfy more customers; you can see all of them here.

Multilingual WooCommerce Live Chat Plugin

Adjusting language of your chat window to the language your page is a very important step of the customization.
Because of that, LiveChat has been translated into 45 languages; below is the list of supported languages:
* Arabic / العَرَبِيَّة WooCommerce WooCommerce live chat plugin
* Armenian / Հայերեն WooCommerce WooCommerce live chat plugin
* Azeri / Azərbaycan WooCommerce WooCommerce live chat plugin
* Bulgarian / български WooCommerce live chat plugin
* Catalan / Català WooCommerce live chat plugin
* Simplified Chinese / 简体中文 WooCommerce live chat plugin
* Traditional Chinese / 繁體中文 WooCommerce live chat plugin
* Croatian / Hrvatski WooCommerce live chat plugin
* Czech / Česky WooCommerce live chat plugin
* Danish / Dansk WooCommerce live chat plugin
* Dutch / Nederlands WooCommerce live chat plugin
* English WooCommerce live chat plugin
* Estonian / Eesti WooCommerce live chat plugin
* Finnish / Suomi WooCommerce live chat plugin
* French / Français WooCommerce live chat plugin
* Georgian / ქართული WooCommerce live chat plugin
* German / Deutsch WooCommerce live chat plugin
* Greek / Ελληνικά WooCommerce live chat plugin
* Hebrew / עברית WooCommerce live chat plugin
* Hungarian / Magyar WooCommerce live chat plugin
* Icelandic / Íslenska WooCommerce live chat plugin
* Indonesian / Bahasa Indonesia WooCommerce live chat plugin
* Italian / Italiano WooCommerce live chat plugin
* Japanese / 日本語 WooCommerce live chat plugin
* Kazakh / қазақ тілі WooCommerce live chat plugin
* Korean / 한국어 WooCommerce live chat plugin
* Latvian / Latviešu WooCommerce live chat plugin
* Lithuanian / Lietuvių WooCommerce live chat plugin
* Malaysian / Bahasa Malaysia WooCommerce live chat plugin
* Norwegian (bokmål) / Norsk (bokmål) WooCommerce live chat plugin
* Norwegian (nynorsk) / Norsk (nynorsk) WooCommerce live chat plugin
* Polish / Polski WooCommerce live chat plugin
* Portuguese / Português WooCommerce live chat plugin
* Brazilian Portuguese / Português brasileiro WooCommerce live chat plugin
* Romanian / Română WooCommerce live chat plugin
* Russian / Русский WooCommerce live chat plugin
* Serbian / Srpski WooCommerce live chat plugin
* Slovak / Slovenčina WooCommerce live chat plugin
* Slovene / Slovenščina WooCommerce live chat plugin
* Spanish / Español WooCommerce live chat plugin
* Swedish / Svenska WooCommerce live chat plugin
* Thai / ไทย WooCommerce live chat plugin
* Turkish / Türkçe WooCommerce live chat plugin
* Ukrainian / Українська WooCommerce live chat plugin
* Vietnamese / Tiếng Việt WooCommerce live chat plugin

Press & Brand Assets

If you are interested in writing about LiveChat, then we have have prepared a LiveChat Press page where you can download our logo, screenshots, and other relevant assets.

Notes

LiveChat is the best live chat for WooCommerce plugin on the market. No other WordPress live chat plugin compares to LiveChat and features it offers.

Testimonials

We frequently have leads chat with us asking some qualifying questions and then they eventually sign up online or over the phone. These are sales that we might not have had if LiveChat wasn’t an option.
Jamie Lowary, a sales lead at PATLive

At the moment, LiveChat remains the mostly used tool when it comes to contacting our support. Because of how easy we made it for users to access it, we help over 750 of them each day with an average satisfaction of 96%.
Michal Haze, the Head of Customer Experience at Kinguin

Documentation and Support

• For documentation and tutorials go to our help desk article.
• If you have any more questions, start a live chat session with our support on the WooCommerce integration page.
• For more information about live chat features, FAQs and documentation, check out our website.
• If interested, you can join our community group here.

About us

LiveChat is a provider of cloud-based customers service platform with live support, ticketing system and web analytics capabilities. The main aim of LiveChat is to improve customer service and increase sales conversion. The software is used by more than 25,000 businesses including top names like Ikea and PayPal.

The LiveChat ecosystem

LiveChat ecosystem of products includes:
– LiveChat – a communication tool that allows you to chat live with your customers.
– HelpDesk – an online ticketing system suitable both for small businesses and enterprise clients.
– ChatBot – a bot framework for AI chat bots.
– Open Messaging Platform – create and monetize apps or build extensions for your own team.
– Knowledge Base – software that helps your LiveChat agents and website visitors at the same time. It consists of the Internal Widget and the public Help Center.