SupportCandy

Version: 2.2.6

Overall Rating
WordPress Rating

This plugin adds to WordPress the features of a complete helpdesk ticket system. Easy to configure and easy to use is our first priority. This plugin is result of our 4+ years of experience with WP Support Plus Responsive Ticket System trusted by more than 10,000+ active users. This plugin is one step ahead in order to simplicity, functionality and extendability. Shortcodes : [supportcandy] - All In One support features for front-end. Page having this must be selected as support page in general setting of SupportCandy. [wpsc_create_ticket] - Create ticket form. Can be used as contact form. [wpsc_unresolved_ticket_count] - Shortcode to display the number of unresolved tickets for a logged-in user (admin/agents). Core Features : GDPR Compatible: This plugin is fully compatible with GDPR Law. Unlimited Tickets: There is no limit of tickets can be created in free version. Unlimited Agents: You can create any number of agents so that you can divide your workload of replying tickets. Ajax functionality: Almost every functionality is Ajax based so that its operational speed is at its best. Front-end & Backend interface for agents: There is no need to pay anything to give your agents ability to manage their tickets on front-end. Agent can simply access tickets from same page where users can. Lots of settings given to maintain agent view and customer...

All right sparky!

🥳

The plugin scores great on our tests. Everything looks good!.

  • Minimal impact on memory usage
  • Minimal impact on pagespeed
  • No PHP errors, warning, notices
  • No Javascript issues
  • Latest PHP 7.4.8 compatible
  • Latest WordPress 5.8.2 compatible
  • Optimized database footprint
  • No activation errors
  • No resource errors
  • Frequently updated
  • No problems were detected during tests.
00

Total
Downloads

00

Support
Thread

00

Active
Installation

0%

Growth
Rate

Performance

Memory Usage Memory Usage

  • Average memory usage is 272.83 KB
  • This is less than 99% plugins

Page Speed Page Speed

  • Average page loading time is increased by 0.01s
  • This is faster than 99% plugins

Page Tests (after activation)

Memory Usage Ticket List

  • Page URL: /wp-admin/admin.php?page=wpsc-tickets
  • HTTP Status: 200
  • Loading Time: 0.54s
  • Memory Usage: 0.41 MB

Memory Usage Support Agents

  • Page URL: /wp-admin/admin.php?page=wpsc-support-agents
  • HTTP Status: 200
  • Loading Time: 0.26s
  • Memory Usage: 0.42 MB

Memory Usage Custom Fields

  • Page URL: /wp-admin/admin.php?page=wpsc-custom-fields
  • HTTP Status: 200
  • Loading Time: 0.21s
  • Memory Usage: 0.42 MB

Memory Usage Ticket List

  • Page URL: /wp-admin/admin.php?page=wpsc-ticket-list
  • HTTP Status: 200
  • Loading Time: 0.23s
  • Memory Usage: 0.41 MB

Memory Usage Email Notifications

  • Page URL: /wp-admin/admin.php?page=wpsc-email-notifications
  • HTTP Status: 200
  • Loading Time: 0.22s
  • Memory Usage: 0.42 MB

Memory Usage Appearance

  • Page URL: /wp-admin/admin.php?page=wpsc-appearance
  • HTTP Status: 200
  • Loading Time: 0.24s
  • Memory Usage: 0.41 MB

Memory Usage Settings

  • Page URL: /wp-admin/admin.php?page=wpsc-settings
  • HTTP Status: 200
  • Loading Time: 0.4s
  • Memory Usage: 0.41 MB

Memory Usage License

  • Page URL: /wp-admin/admin.php?page=wpsc-license
  • HTTP Status: 200
  • Loading Time: 0.39s
  • Memory Usage: 0.41 MB

Memory Usage Addons

  • Page URL: /wp-admin/admin.php?page=wpsc-add-ons
  • HTTP Status: 200
  • Loading Time: 0.26s
  • Memory Usage: 0.42 MB

Memory Usage Plugins Page

  • Page URL: /wp-admin/plugins.php?plugin_status=all&paged=1&s
  • HTTP Status: 200
  • Loading Time: 4.15s
  • Memory Usage: 0.45 MB

Memory Usage Front Page

  • Page URL: /
  • HTTP Status: 200
  • Loading Time: 0.22s
  • Memory Usage: 0.4 MB

WPHive User Rating

5

Overall Quality

Measures the overall quality

5

Ease of Use

How easy it is to use?

5

Quality of Support

Satisfied or not?

5

Value for Money

Is it good bang for the buck?

5

Features

Is it feature riched?

Rate Now

Speed Test Benchmark

  • Before plugin activation
  • After plugin activation

Pages

Benchmark

Change

Average Change
+ 0.01s
/(front page)
- 0.06s
/wp-admin/edit-comments.php
- 0s
/wp-admin/edit-tags.php?taxonomy=category
+ 0.01s
/wp-admin/edit.php
+ 0.04s
/wp-admin/index.php
+ 0.02s
/wp-admin/media-new.php
- 0.14s
/wp-admin/options-discussion.php
+ 0.07s
/wp-admin/options-writing.php
- 0.01s
/wp-admin/post-new.php
+ 0.17s
/wp-admin/post-new.php?post_type=page
+ 0.13s
/wp-admin/upload.php
- 0.1s

Memory Usage Memory Usage Benchmark

  • Before plugin activation
  • After plugin activation

Pages

Benchmark

Change

Average Change
+ 272.83KB
/ (front page)
+ 26.9KB
/wp-admin/edit-comments.php
+ 35.5KB
/wp-admin/edit-tags.php?taxonomy=category
+ 35.63KB
/wp-admin/edit.php
+ 35.64KB
/wp-admin/index.php
+ 35.64KB
/wp-admin/media-new.php
+ 35.52KB
/wp-admin/options-discussion.php
+ 31.02KB
/wp-admin/options-writing.php
+ 33.49KB
/wp-admin/post-new.php
+ 35.18KB
/wp-admin/post-new.php?post_type=page
+ 35.13KB
/wp-admin/upload.php
+ 35.5KB

Stats Stats

Download Statistics

Plugin Version Usage

0 weeks ago

Last Updated

0 Downloads

This week

3 years old

on WordPress

0 Ratings

on WordPress

Stats More

This section is not meant to be comprehensive.

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Ratings & Reviews

Overall Quality
5
Ease of Use
5
Quality of Support
5
Value for Money
5
Features
5

SupportCandy Review Write a Review

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Stina Gunnarsdottir
5/5
Overall
Easy of Use
Features
Quality of Support
Value for Money

Pros & Cons: This is a review from the Editorial staff of WP Hive for test purposes. We are sure the plugin made it with good heart for WordPress users and we want to encourage his/her efforts by the first review.

Overall:The plugin should be working great. Even if it does not, we respect the time and effort. If you are using this plugin - leave a review with more information.

Overall Quality

Ease of Use

Quality of Support

Value for Money

Features