The plugin scored great on our tests. Everything looks good!
Tests done by WP Hive test script Results
Minimal impact on memory usage The memory usage of this plugin is less than the average memory usage of other plugins on WordPress.org + 200KB. Check FAQ for more.
Minimal impact on pagespeed The impact of this plugin on PageSpeed is less than the average impact of other plugins on WordPress.org + 1000 milliseconds
No PHP errors, warning, notices WP Hive automated test found no PHP error while activating this plugin on our server
No Javascript issues WP Hive automated test found no JavaScrip error while activating this plugin on our server
Latest PHP 8.1.12 compatible The latest version of the plugin is compatible with the latest PHP version
Latest WordPress 6.1.1 compatible The latest version of the plugin is compatible with the latest PHP version
Optimized database footprint The plugin creates less than 50 database tables
No activation errors WP Hive automated test found no activation error while activating this plugin on our server
No resource errors WP Hive automated test found no resource error/s while trying this plugin on our server
Frequently updated The plugin was updated at least once in the last 90 days
No problems were detected during tests.
All the plugins are tested on the same server with exactly same configuration via test script that automatically activates and logs the data WP Hive shows.
All the scripts run on a VPS with 8 CPU cores and 8 GB of RAM.
The test sites are hosted on Google Cloud VM instances, one site/plugin per instance. The machine type is n1-standard-1. The server is a 8 core CPU with 8GB of RAM.
The test sites are hosted on Apache/2 server and they are tested on PHP 8.1.12 & WordPress 6.1.1.
The database server is MySQL 10.6.10 and the default PHP memory limit is 512M.
WordPress Chat Plugin LiveChat – WP live chat plugin for WordPress is a WordPress chat plugin you can use to quickly and easily add live chat support to your WordPress website. It allows for instant communication with on-site visitors and customers and enables prompt resolution to their questions or concerns. With a fully functional WordPress chat plugin, not only you....
WordPress Chat Plugin
LiveChat – WP live chat plugin for WordPress is a WordPress chat plugin you can use to quickly and easily add live chat support to your WordPress website. It allows for instant communication with on-site visitors and customers and enables prompt resolution to their questions or concerns.
With a fully functional WordPress chat plugin, not only you can increase your sales – as it’s the quickest way to remove buyer objections – but it also allows you to build stronger customer relationships.
Feature-Rich WordPress Live Chat Plugin
LiveChat live chat app comes with a comprehensive set of features, including proactive chat invitations – so chat operators can automatically send personalized messages to appear based on specified conditions, such as the number of visited pages or time spent on the website.
Plus, it makes customer service more efficient by letting you hold multiple live chat sessions at the same time, send canned responses to frequently asked questions, add chat tags, review chat transcripts and send files to customers through the live chat window.
In addition to live chat support, LiveChat also offers a built-in ticketing system to provide 24/7 customer service to customers. Whenever there are no chat operators available, the chat box widget is replaced by a ticket form so that customers can still contact you with their questions. You can also use tickets for managing and tracking customer cases that couldn’t be resolved in a single live chat session.
Live Chat for WordPress website
One of the key things about LiveChat – WP live chat plugin for WordPress is that it is designed to work with any WordPress Site Builder – Elementor Page Builder, Page Builder by SiteOrigin, WordPress Page Builder – Beaver Builder, to name a few.
In addition, this WordPress plugin works well with any WordPress theme or WordPress template you may use without requiring any modifications.
Want to communicate with shoppers while they’re browsing your store, built on WordPress? LiveChat has partnered with all the major e-commerce platforms, including BigCommerce for WordPress, WooCommerce, and Ecwid Ecommerce Shopping Cart.
Easy to Customize and Extend
From email marketing to social, LiveChat integrates seamlessly with a range of popular third party apps and services. These include help desk software Zendesk, Freshdesk, customer relationship management apps (CRM) HubSpot CRM, Salesforce, email marketing services Constant Contact, Mailchimp and social media platforms Facebook or Twitter.
Live chat benefits
An instant connection to help – from overnight shipping to instant access to your product or service, customers want help instantly. Out of all the customer support channels available — offline or online — live chat support is by far the quickest and simplest.
An easy and convenient way to support customers – with this WordPress support chat, customers have a direct and free option to ask for help. They can use it with minimal disruption to their day, which turns out to be very convenient.
Increase sales and conversions – using live chat and WordPress together, enables customers to ask questions about the product they want to buy and you can answer them in real-time, which simplifies the buying process.
Improve average order value and overall sales through live chat – using live chat online to communicate with the customer helps to understand their needs. You can use that knowledge to recommend similar products and services to increase the average order value.
Competitive advantage – just by offering WordPress live chat support – users are one step ahead of the companies that do not. Competitive advantage can be obtained by managing products more effectively, and having good relationships with customers.
What is live chat for WordPress?
If you run a website, and you are serious about your business then using live chat is no brainer. Live chat plugin for WordPress adds a live chat widget to the bottom of your website that allows visitors to chat to you in real time. Live chat software is perfect for businesses of all sizes, enabling them to close more sales and improve customer satisfaction scores.
Usage
With the LiveChat online chat plugin for WordPress, you can add a live chat box to every page of your website, including the checkout in no time. To answer chats, chat operators have to be logged into one of our chat apps – LiveChat for web browser, LiveChat for macOS or LiveChat for Windows. There are also applications for mobile devices – iPhone, iPad and Android.
Requirements
While LiveChat chat plugin for WordPress is free, you need a subscription of LiveChat to use it. For an overview of available plans and their cost navigate to LiveChat pricing.
When you first sign up for LiveChat, you’ll automatically be placed on a free 14-day, free trial (no credit card required). Your trial account will give you access to all the features of the Team plan, such as unlimited chats, chat triggers, ticketing system, visitors monitoring and full widget customization. After 14 days, the trial will end, and you will be able to subscribe to one of four pricing plans.
Sign up for our LiveChat
Localization
LiveChat – WP live chat plugin for WordPress is a fully translation-ready plugin, meaning you can translate the entire plugin into any language on translate.wordpress.org.
Live Chat Features
Canned responses – predefined responses on live chat which enable you to be more efficient and help customers faster.
Chat widget customisation – each part of the live chat box can be customized to make it work with the rest of your website’s design; brand your live chat with a logo and include social media channels.
File upload support – you can send and receive files over the live chat widget to reach an understanding faster.
Support and agent ratings – get a better understanding of visitor satisfaction by allowing them to rate a chat as either good or bad during or after the live chat session.
Visitor tracking – this allows you to gather relevant information on your on-site visitors. You can track their name, currently viewed page, time zone and more, without leaving the live chat app.
Ticket form – when you go offline, our live chat plugin for WordPress enables communication with clients by storing their messages as tickets. When you come back online, you can answer these questions.
Chat invitations – these allow you to initiate conversations when certain criteria are met; ie automatically live chat with your visitors once they land on your website.
pre- and post-chat surveys – add surveys to the live chat window; gather customer information and insights at the beginning and end of each chat.
Multi-channel communications – reach out to your customers regardless of the channel they are using live chat, Facebook Pages, Facebook Messenger, Twitter and email.
Chat log and data exporting – browse through comments reflecting customers needs and expectations. All messages are stored and can be accessed later on; using our API, you will be able to export all of them to the area of your choice.
Chat window themes – choose from a couple of distinct styles when choosing the look for your live chat window.
Mobile live chat applications – mobile apps for iOS and Android will help you chat with customers wherever you are.
Reports and analytics – spot areas which can be optimized and more efficient with built-in live chat and tickets metrics. Reports are also available through API. Gathered data are exportable in CSV format.
Chat assignment – automatically assign conversations equally between available teammates. Alternatively, they can go straight to the queue and it is up to you and your team to decide when to pick them up.
Chat tags and keywords – these allow you organize and categorize your live chat content to help you find common issues and questions.
Facebook Messenger – keep all your communication in one place by responding to new messages from your fans and customers right in live chat application.
Chat notifications – with a large number of different in app, browser, sound, and email notification options you will never miss a live chat again.
Ticket creation and management – create tickets for cases that can’t be resolved within one live chat. When you have the solution, go back to them to wrap things up.
Chat transcripts – if you’d like to keep an additional archive of your chats, you can get complete live chat transcripts from LiveChat.
User groups – group teammates by expertise – sales, support and finances – and assign live chat conversations to them.
Chat transfer – exchange chats when necessary; it’s extra handy when you encounter cases that only a particular member of the team can handle.
Chat on multiple websites – if you are running several websites, you can hook all of them up to a single LiveChat account. Plus, you can keep the chat widget look consistent through all pages and sites.
Visitor banning – to minimize “trolls” from taking up your time. Use this wisely.
Sales integration – using our e-commerce integrations you can see which sales were assisted by live chat.
Chat via a direct live chat link – invite customers to start chatting from anywhere by placing a link in your emails, social media, or website.
With this chat plugin, there are many other features that can help you close more sales and satisfy more customers; you can see all of them here.
Multilingual live chat plugin
Adjusting language of your chat window to the language your page is a very important step of the customization.
Because of that, LiveChat has been translated into 45 languages; below is the list of supported languages:
Arabic / العَرَبِيَّة live chat plugin
Armenian / Հայերեն live chat plugin
Azeri / Azərbaycan live chat plugin
Bulgarian / български live chat plugin
Catalan / Català live chat plugin
Simplified Chinese / 简体中文 live chat plugin
Traditional Chinese / 繁體中文 live chat plugin
Croatian / Hrvatski live chat plugin
Czech / Česky live chat plugin
Danish / Dansk live chat plugin
Dutch / Nederlands live chat plugin
English live chat plugin
Estonian / Eesti live chat plugin
Finnish / Suomi live chat plugin
French / Français live chat plugin
Georgian / ქართული live chat plugin
German / Deutsch live chat plugin
Greek / Ελληνικά live chat plugin
Hebrew / עברית live chat plugin
Hungarian / Magyar live chat plugin
Icelandic / Íslenska live chat plugin
Indonesian / Bahasa Indonesia live chat plugin
Italian / Italiano live chat plugin
Japanese / 日本語 live chat plugin
Kazakh / қазақ тілі live chat plugin
Korean / 한국어 live chat plugin
Latvian / Latviešu live chat plugin
Lithuanian / Lietuvių live chat plugin
Malaysian / Bahasa Malaysia live chat plugin
Norwegian (bokmål) / Norsk (bokmål) live chat plugin
Norwegian (nynorsk) / Norsk (nynorsk) live chat plugin
Polish / Polski live chat plugin
Portuguese / Português live chat plugin
Brazilian Portuguese / Português brasileiro live chat plugin
Romanian / Română live chat plugin
Russian / Русский live chat plugin
Serbian / Srpski live chat plugin
Slovak / Slovenčina live chat plugin
Slovene / Slovenščina live chat plugin
Spanish / Español live chat plugin
Swedish / Svenska live chat plugin
Thai / ไทย live chat plugin
Turkish / Türkçe live chat plugin
Ukrainian / Українська live chat plugin
Vietnamese / Tiếng Việt live chat plugin
Notes
LiveChat is the best WordPress live chat plugin on the market. No other WordPress live chat plugin compares to LiveChat and features it offers.
From bootstrapped startups to global enterprises, LiveChat is suitable for all companies, regardless of their size or industry. Some of our customers include: Huawei, TED, Adobe, Ikea, PayPal, BBB, Pizza Hut, Acer and Virgin.
Testimonials
We frequently have leads chat with us asking some qualifying questions and then they eventually sign up online or over the phone. These are sales that we might not have had if LiveChat wasn’t an option(read more).
Jamie Lowary, a sales lead at PATLive
At the moment, LiveChat remains the mostly used tool when it comes to contacting our support. Because of how easy we made it for users to access it, we help over 750 of them each day with an average satisfaction of 96% (read more).
Michal Haze, the Head of Customer Experience at Kinguin
Documentation and Support
For documentation and tutorials go to our help desk article.
If you have any more questions, start a live chat session with our support on the WordPress integration page.
For more information about live chat features, FAQs and documentation, check out our website.
If interested, you can join our community group here.
Also, if you have any questions about this live chat plugin, feel free to post a thread in our WordPress.org forum.
About us
LiveChat is a provider of cloud-based customers service platform with live support, ticketing system and web analytics capabilities. The main aim of LiveChat is to improve customer service and increase sales conversion. The software is used by more than 27,000 businesses including top names like Ikea and PayPal.
The LiveChat ecosystem
LiveChat’s ecosystem of products includes:
– LiveChat – a communication tool that allows you to chat live with your customers.
– HelpDesk – an online ticketing system suitable both for small businesses and enterprise clients.
– ChatBot – a bot framework for AI chat bots.
– Open Messaging Platform – create and monetize apps or build extensions for your own team.
– Knowledge Base – software that helps your LiveChat agents and website visitors at the same time. It consists of the Internal Widget and the public Help Center.
Press & Brand Assets
LiveChat is one word, spelled with a big L and a big C. When writing about this WordPress live chat form plugin, please make sure to use the right form. To make your life easier, we have have prepared a LiveChat Press page where you can download our logo, screenshots, and other relevant assets.
Pros & Cons: This is a review from the Editorial staff of WP Hive for test purposes. We are sure the plugin made it with good heart for WordPress users and we want to encourage his/her efforts by the first review.
Overall:The plugin should be working great. Even if it does not, we respect the time and effort. If you are using this plugin - leave a review with more information.
Changelog
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Overall
Easy of Use
Features
Quality of Support
Value for Money
Pros & Cons: This is a review from the Editorial staff of WP Hive for test purposes. We are sure the plugin made it with good heart for WordPress users and we want to encourage his/her efforts by the first review.
Overall:The plugin should be working great. Even if it does not, we respect the time and effort. If you are using this plugin - leave a review with more information.